RockAuto Reviews

They will not honor a return because I'm told THEIR system says that the part I ordered is not for my vehicle. However this is untrue and is an updated part recommended by Ford. Do not order parts from them and expect an easy process of warranty claim. Furthermore they do not have a human being to talk to it's all automated through email. Expect long wait times. I would give them zero Stars if it was possible

I ordered complete suspension parts for Kia Sorento 2008, everything satisfactory. I received the correct parts and delivery is fast. Affordable prices and come in pretty quick. Also, I had to returned 2 lower Ball Joint that I don't need. Money was refunded to the credit card quickly. Will continue to use them..

I will buy from Amazon from now on. Rock sent the wrong parts even though the description was correct. I started the return process only to realize return shipping would be at my own expense and the parts came from 3 different warehouses and would have cost almost as much to ship back as I paid for them. I am going to eat the cost and learn my lesson. Never again Rock Auto. You will only screw me once.

I got a partial refund for defective parts under warranty via Paypal as Rockauto would not pay return shipping and wanted me to pay to return defective parts under warranty. So I went to Paypal to get my $2.08 back for these parts. Rockauto agreed to the refund but now they want it back and will not ship my most recent order. Rockauto doesn't seem to understand the terms of use that they agreed to with Paypal. I tried to explain to them that they agreed to the refund but they all seem to stupid to understand this. I tried phoning Rockauto's head office but they don't even have a receptionist. No one at head office even answers the phone. Be very careful when dealing with Rockauto, they do not stand behind warranties and expect the buyer to pay return shipping on defective parts that are under warranty.

A bunch of orders over a almost 3w time… Both front outter and inner tie rods, pvc valve and hose, valve regulator, both rear forward control arms, both shock absorbers and coil Springs, both sway bar links, right rear knuckle, moog adjustment bolt/nut for forward control arms, axle nuts, cotter pins, and valve cover gasket kit… the issues I had was the threading on the moog bolt and nut kit was nut threading was messed up(the my refunded money and said keep the part). The first set of sway bar links was the wrong ones. I put one on before I realized, I sent them back(at no cost to me bc their mistake) and they sent the correct ones. I ordered a few other parts I expected to have to change and had to send them back, with was easy, dropped at local fedex drop off. They deduct shipping which is to be expected bc I ordered and there was no mistake on their part. I was skeptical at first bc the negative reviews but now they are my go too.. even ordered under hood and cabin air filter for me and my aunt and her wiper blades(they have a large selection). IME they get it correct 95 plus % of the time… and when they don’t it’s been easy to get stuff taken care of. Also, the stuff I’ve gotten has been in original manufacturing packaging(moog, beck/arnley, etc etc)

Ordered brake pads that didnot fit my vehicule. rockauto doesnt take responsibility because the manufacturer says it fits...but it doesnt. only refunds part of the cost. Rockauto should ask the brake code of my vehicule because wranglers have different brake package depending on the model you have. they dont care...beware.

Ordered parts that said they fit my vehicles make and model. Had to return because I have no use for parts that do not fit my car. The pay in 4 plan was STILL trying to CHARGE ME even though i returned all the parts back to the seller. Doesn't make sense to pay for parts that are not in my possession anymore????? Will not use this again BEWARE.

Purchased a replacement auxiliary battery for my BMW, the first one they shipped was cracked (not in shipping), but the return process was hassle free and they sent me a replacement the moment my return was on the way. I'm only deducting one star because the item should have been inspected prior to shipping and not sent cracked. Also, Fedex charged me $10 for pick-up as it is considered "dangerous goods" and don't accept it at the Fedex store. Would buy again from them.

I had an excellent experience with my purchase from Rock Auto. Initially, I was quite skeptical due to the negative reviews I came across while researching. However, my doubts were quickly dispelled. I ordered a replacement bumper for my vehicle, and to my surprise, it arrived within a day and a half, much faster than I had anticipated. What impressed me even more was that they provided me with an OEM bumper, despite no mention of it being OEM on the website. Rock Auto has now become my preferred website for purchasing auto parts.

I ordered a pair of front springs for my car. I installed them, and one side of my car was lower than the other! I took them off and found they weren't the same height! I asked for my money back, but they would only replace the junk parts with junk parts plus I had to pay for return shipping. Don't buy from RA, it won't same money.